Frequently Asked Questions
What can I do with your software?
What happens after I send in the order?
Why I can not register successfully with the registration code?
How to report bugs?
What can I do with your software?

We provide a total video solution for our customers.You can convert video files among multiple formats,split video files in small pieces,join multiple video files to a large one, extract audio/images from video files,and so on with our softwares. They have neat interfaces and very easy to use.Why hesitate? Download them and have a try!

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What happens after I send in the order?

Normally, you will receive your registration information within 72 hours after sending the online order form. If you do not receive your registration information within 72 hours, or you have lost the registration email, please contact us. We will be glad to help you.

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Why I can not register successfully with the registration code?

Please make sure there are no spaces or other invisible charaters at the begining or end of your name and registration code before clicking on OK button. Furthur more,you must have administrator account of your computer because the registration process will write system registry.

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How to report bugs?

Please send an email to us including: your order reference ID or order email address and order date, program name and version number, your hard disk and memory size, your operating system and service pack type, your operations before the error happens, the error message. We will check the problem and give you an answer as soon as possible.

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